Shipping policy

**Shipping Policy**

Thank you for shopping with Mayan's Secret! Here's everything you need to know about how and when your order will arrive.

**Shipping Costs**
Free shipping on all U.S. orders, except bulk and wholesale orders. Bulk and wholesale orders pay shipping, calculated at checkout.

**Order Processing**
Orders placed before 3:00 PM Pacific Time on a business day ship the same business day. Orders placed after 3:00 PM Pacific Time, or on a weekend or holiday, ship the next business day. Business days are Monday through Friday, excluding holidays.

**Delivery Times**
Once shipped, U.S. orders usually arrive within 2–5 business days. Delivery times are estimates and may vary during busy seasons or because of weather and other carrier delays.

**Where We Ship**
We currently ship within the United States only.

**Order Tracking**
When your order ships, you'll receive a shipping confirmation email with tracking information, if available.

**Shipping Address**
Please double-check your shipping address at checkout. We're not responsible for delays or non-delivery caused by an incorrect or incomplete address. If you notice a mistake, contact us as soon as possible and we'll do our best to update it before your order ships.

**Lost, Delayed or Damaged Packages**
If your package hasn't arrived within the expected delivery time, or arrives damaged, please email us at info@mayanssecret.com with your order number and we'll help resolve it.

**Questions?**
Contact us at info@mayanssecret.com.